Connecting Members
to Better Care
California is advancing and innovating its Medi-Cal system to better serve its members. New programs like Enhanced Care Management, Community Supports, and Community Health Workers are designed to help streamline access to essential health care services and provide improved coordination among health care providers.
Call us today for helpful services like:
housing, asthma remediation, and respite.
housing, asthma remediation, and respite.
What Is ECM for Children and Youth?
Starting in July 2023, Medi-Cal Managed Care Plans began offeringas an opportunity for change.is care-coordination designed to ease the burden of navigating multiple services. It acknowledges that managing physical, social, emotional, financial, spiritual, and behavioral concerns is more than a one-person job.
COMMUNITY-BASED PROVIDERS
Medi-Cal MCP Members are matched to community-based ECM Providers with expertise supporting their needs and experience in intensive care management. Wherever possible, the ECM Provider should have an existing, trusted relationship with the Member.
PERSON-CENTERED CARE
ECM Providers develop individualized care plans based on Members’ needs and coordinate all medical care, behavioral health support, and social services across the continuum.
HIGH-TOUCH, IN-PERSON SUPPORT
ECM entails high-touch support provided by a Lead Care Manager primarily through in-person interactions with Members where they live, seek care, or prefer to access services.
What is a Community Health Worker?
Community Health Workers are a new provider type that can add support to children and families.
Community Health Workers (CHWs) are trusted members of the community they serve, often sharing at least one characteristic with their patients such as place, race or ethnicity, or health condition. Community Health Workers act as liaisons between patients, clinical care, and social services.
What is Community Support?
is part of theprovidingThese services are designed to allow members to receive care in the least restrictive settings, allowing them to stay in the community and among friends and families longer, which has been proven to improve health outcomes.
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How to Access Services
ECM, CS, and CHW services are authorized by Medi-Cal Managed Care Plans. The best way to request services is to contact your Managed Care Plan directly.
You can enroll in a Medi-Cal health plan by phone or online.
Enroll by Online
Text Message Campaigns
Full Circle Health Network sends text messages to members identified by its contracted Health Plans, with the goal of educating members about the services we provide, and linking members to providers so that they may begin receiving services.
Members can opt out of our text campaigns by replying STOP to the thread
or emailing us.
Have questions about our program? We're here to answer you by contacting us at the following:
Contact Us
If you are interested in learning more about Full Circle or contracting with us, please contact us.
